FAQ's
How can I return a product?
We do not provide refunds or cancellations for any reason including delay shipping, back orders, and/or broken bottles, jars, etc. Unless it's an error on our behalf we can credit your account and replace the defected/ missing product. We do NOT do returns/refunds on tea(s).
What if my product is defective/broken?
If you have received an incorrect/defective and/or broken product, you must contact us within 7-10 business days of delivery to nuetresseshaircare@outlook.com to get a replacement sent to you within a week. You must send proof of the product along with order number, date of the order and photos of the product in question.
WE ARE UNABLE TO REPLACE ANY MISSING/DEFECTIVE ITEM(S) ON THE 11TH DAY TIMEFRAME.
What if my order was sent to the wrong address?
If the package was shipped out correctly by Nuetresses Haircare Collection and it gets lost/stolen within process, we as the shippers are not responsible for lost/stolen, damaged, or wrongful address. Whatever address you placed on file with our company, if the address we use. You will need to contact your local Postal Service for more information.
Can I combine two or more teas if I'm on medication?
No. You always want to consult your physician before taking any type of non-prescribe medication/herbal blends. Some herbs may trigger side effects to chemical medication such as blood thinners, high blood pressure medication, etc. If you are not on any prescribed medication, and you know your symptoms, you can combine 2 or more herbs.
Are these herbs safe and have they been tested?
Yes, my herbs are highly safe, and I test them on myself, family and other participates who volunteer their service for my products to be shipped. No, they are not FDA approved. All my products have precaution labels that customers should be well aware of.
Do you diagnose alignments?
No, I am not a doctor. I am a certified nutritionist, working on my certification as an herbalist. Please understand, to become an herbalist, you do not need to be certified, I choose to become certified. As a certified nutritionist, I cannot diagnose, I can suggest natural alternatives.